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Packaging & Shipping

If you receive an order confirmation email and notice a mistake with the order, please call us at +44 (0) 203-086-8629, If it’s after business hours, leave us a clear and detailed message with your name, phone number, and your order number (if available). Alternatively you can also email us on support@5inejewels.com.

Yes. You can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address.

Each item will come in its own individual display box, packaged in a padded envelope and sent in a Royal Mail Special Delivery sealed envelope.

Shipping is absolutely free on all orders for customers in USA, Europe & Australia. For all other international orders shipping is still free but customers are responsible for any duties or taxes. Once the package arrives in your country, the courier will contact you to collect any taxes or duties.

Our packaging only states ‘gaph ltd’ on the package, and the contents are not identifiable. We use Royal Mail Special Delivery. This is a guaranteed next-day delivery service, which will arrive before 1pm the day after we post the item and will require a signature. If you are out, Royal Mail will leave a card and the package can be collected from your local Post Office or a re-delivery arranged with Royal Mail. We will email you the day your item is sent so you know to look out for your delivery the next day. Please note, delivery is free and your item will be fully insured during transit.