We stand behind our products and warrant that all items will be free from manufacturing defects for the life of the products. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item. If the item is no longer available, 5ine Jewels may, in its discretion, replace with like-kind or allow a refund equal to the selling price of the original item or component.
we determine that the damage is not caused by a manufacturing defect, then we
will notify you and let you know if repair services are available at cost or
Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in coloured gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect.
Complimentary Cleaning And Inspection Services On Diamond Rings
We recommend having your diamond ring cleaned and inspected every six months or if it undergoes any potential trauma. Inspections may help prevent the loss of a stone and extend the life of your jewellery. This cleaning and inspection service is free of charge to 5ine Jewels customers on their 5ine Jewels diamond rings. The customer only pays for shipping, and 5ine Jewels pays for return shipping. Repairs to your ring mounting can also be done at this time at cost.
Conditions And Exclusions
foregoing Manufacturer Warranty and Complimentary Services are available only
to the person who purchased the covered product from 5ine Jewels.
Maintenance, repair, sizing or other service performed by someone other than 5ine Jewels will void your Manufacturer Warranty.
Fine jewellery is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.
Some examples of common jewellery issues that would not be considered manufacturing defects include:
- Discoloration due to
exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
- Prongs and precious
metals, in general, wear over time and may require “building up” or restoration
work as normal wear.
- Bent, caught or worn out
prongs(s) allowing a stone to fall out or be lost due to normal wear or other
- Lost stone or a stone has
fallen out due to chipping or breaking caused by normal wear or other damage.
- Rings can only be resized
within the existing available size range. For example, a ring with sizes
available of M-P can only be resized within that range.
- Solitaire rings can only
be sized 3 sizes either way from the original size for free. A resize outside
of this range will incur a £40 fee.
- Rings which feature side
stones will need to first be assessed by our workshop in order to obtain a
quote for the cost of resizing due to the delicate nature of such work.
- Certain rings, depending
on their design, can be resized only 2-3 times in the ring’s lifetime.
- Rings are non-returnable
for refund or exchange once they have been resized.
- After your first free
resizing, any further resizes will be charged at £40.
- If your item has been
engraved, any re-sizing is subject to a £40 charge. Your engraving may fade in
the resizing process - any re-engraving you may request will be charged at £4