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FAQ's

Education

Will my diamond have good sparkle?

It depends on what kind of diamond you buy. Some eye-clean diamonds will have good sparkle despite impurities while some will be cloudy with similar kind of impurities.

Please refer to our education guide on what kind of diamond to buy

What type of metal will go with my diamond?

Usually white gold is the preferred metal but if you wear other yellow gold jewelry pieces or have a yellow tinted diamond then yellow gold will be a better choice.  Both white and yellow gold are available in 14K or 18K.

Also another available metal is Platinum which usually is more expensive than gold; because of its properties and rarity.

Please refer to our education guide on what kind of diamond to buy

Delivery

How long will it take to get my purchased ring?

Our usual delivery time is 15 – 20 working days for white or yellow gold and  21 – 25 working days for platinum rings. This is because we do not keep ready rings at our office and need to be made as per purchased orders.

 Please refer to our Delivery information page for further information

Will I have to pay charges for delivery?

We use Royal mail special delivery service for our UK resident customers. For our Europe customers we use Royal Mail International Signed service. There are no charges if you are a UK resident. For Europe customers usually there are no charges; however, sometimes there maybe customs charges applied depending on the value of your ring and customs laws in certain countries.

For anywhere else in the world we use FedEx and there maybe sometimes customs charges applied.

Please refer to our Delivery information page for further information

Can I collect my ring instead of delivered?

Yes you can collect your ring/jewelry from our Luton viewing office once it’s ready.

Please book an appointment before you come to collect your ring/jewelry.

Repairs, Resize and Returns

Can I return my ring if I am not happy with it?

Yes we provide a NO QUESTIONS asked 30 day return policy.

Please refer to our return policy for more information.

Can I get a re-size if I do not know the original size of my partner?

Yes we do provide re-sizing free of charge for the first time provided you have not given us a specific ring size before. Please note solitaire rings can be sized 3 places up or down free of charge. If it is more than that; this would incur certain charge. Also certain rings especially with side stones can be re-sized maximum 2 – 3 sizes up or down.

Please refer to our Warranty page for more information

How much does a re-size cost?

First re-size is free of cost provided you have not given us a specific ring size before processing your order. Subsequent resizing will incur GBP 40 or more depending on the size to be resized.

Please refer to our Cleaning, repairs and Resizing page for further information

Do you provide any warranty on your products?

We provide lifetime warranty on all our products on certain conditions

Please refer to our Warranty page for further information

Will my ring have a certificate?

All our Jewelry items come with Appraisal certificate provided by one of our qualified jewelry grader. Please note this is separate from GIA or any other grading laboratory.

If you want your diamond to be GIA certified or certificate by any grading laboratory, there would be extra charges on these.

Can I exchange/upgrade my ring?

Yes we do provide exchange/upgrades to your ring. However, please note that certain exchanges will incur costs depending on diamond size, labor and repolishing.

Payment, Finance

What payment types are accepted?

We accept payments through PayPal, Credit/Debit cards and Bank Transfers. Please note for Bank Transfers you might have to contact one of our team members for further details.

We also provide option of Paypal Credit.

Bespoke orders

If I like a certain design but want my own diamond to be fitted, will it be done?

Yes we do provide bespoke designs or mounts for your diamond. Please note this may take longer delivery time and also a return won’t be accepted as it will be made to suit your specifications. Please refer to our bespoke design page on our website.

Can I view rings before buying?

Yes we have a viewing office at Luton Capability Green. This office is for viewing sample rings or collect your made to order jewelry. Please note we do not keep actual rings or any other jewelry items at this office as it is not a showroom.


How will I know my ring is ready?

We will be regularly sending you email updates about your order. Once your ring is ready to be shipped or being shipped, we will provide you the tracking number for the same. Should your order get delayed for unexpected reasons, we will update you with that as well. Please note due to high volume of orders there may sometimes be a delay in replying your queries/ answers. We request you to be patient with us till one of our team members get in touch with you.

If you do not find any questions that you want answered, here, please contact one of our team members and we will answer them for you.