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General

We are diamond & jewellery manufacturers & sell our jewellery directly to the public. Buying something from a manufacturer essentially means you are cutting out the middle-man, and making substantial savings in the process.

We pass these savings on to you in the form of very low prices, whilst still providing exceptional quality and service. You will save up to 70% on any product you purchase from us.

Yes, we'd be happy to personalize your ring with an inscription for additional £20.

Please note: There will be a £25 re-polishing fee if an engraved item is returned.

Yes! Almost Every ring on the 5ine Jewels website is available for purchase, regardless of whether or not you purchase a center diamond from us. Many rings, however, cannot be manufactured unless we have the diamond in our possession. Tension settings, rings with diamond halos, and other unique designs fall into that category. In those instances we require that you send the diamond to our offices and charge a £50 setting fee. To order, please contact our office and we one of our specialist will guide you through your order. Please provide us with the exact shape and millimeter dimensions of your diamond so we can include properly sized prongs.

Please Note: While we will take every precaution to ensure that your diamond is professionally mounted into our ring setting, 5inejewels.com cannot be responsible for any damage that may occur during the setting process. CZ (cubic zirconia), diamond simulants, clarity-enhanced diamonds, gemstones, or other diamond substitutes are particularly prone to damage. Any diamond simulants or enhanced diamonds should be clearly marked as such when sent to our office. We also reserve the right to charge additional fees for diamonds or gemstones that are greater than 7mm in diameter.

For any general inquiries or questions on any of our jewelry items, or if you have any special request or would like to inquire about your order status, please contact us on +44 (0) 203 086 8629 or email us at support@5inejewels.com. Our jewelry consultants and customer service team are happy to help you.

Please refer Instant Quotation – customize design form & one of our specialist will get in touch.

Yes, we will gladly re-size a ring purchased from us that proves to be too small or too large for up to 30 days from purchase, FREE of charge. You will be responsible for shipping charges when sending an item to us for re-sizing. Re-sizing is offered one-time per purchase and can only be done up to 2 sizes above or 2 sizes below the size of the original ring.

Yes, we are based in Surrey, England and ship our jewellery worldwide.

At this time, 5ine jewels is purely online. This allows us to pass on the savings of shop overheads directly to our valued customers.

Our prices are inclusive all charges, and include a free valuation document as well as luxury presentation box, inside an outer gift-style box. If your item is accompanied by a diamond laboratory certificate, this is also included in the price. The price you see is the price you pay (no hidden extras).

We have offices in USA, UK & Australia, so customers of USA, Europe & Australia are not charged any custom charges. All you see is the price you pay. For all other international orders customers are responsible for any duties or taxes. Once the package arrives in your country, the courier will contact you to collect any taxes or duties.