Returns

How can I return or exchange my order?

We understand when buying online means you aren’t able to view the product before purchase. We offer all our customers 30 days right to cancel the order for a full refund. You can return your order within 30 days of receipt for a full refund or an exchange for another item. When you return an order we will issue your refund immediately, or arrange for an exchange for another item of your choice (the value does not need to be same, as we will either refund you/take payment for the difference). Please refer Return Form & Return Policies for further information.

Does the ring come with any guarantee?

All orders purchase from us comes with a lifetime guarantee for any manufacturing faults that occur.

Do you accept returns on Laboratory Certified Diamonds (GIA / IGI)?

We do not accept returns on for any laboratory certified diamonds (unless the diamond is sold under special circumstances).

Will there be any charge for the repair work?

Provided there is no sign that the item has been accidentally damaged by you in some way, almost all repair work will be free of charge. If you have damaged the ring we will still repair it but there may be charges involved. These will be explained to you before any work is carried out and charges are very minimal in most cases. If a stone has become loose in the setting this will be rectified completely free of charge, provided there is no sign that you have damaged the ring.

How long will it take?

Usually, we can rectify any problems within 5-7 working days but this does vary depending on the individual item and repair work that is involved.

Do I need to return any paperwork with it?

Please just use the form provided and do not send in your valuation document or other certifications with the item. Please just ensure the item is secure in its original box if possible.

Where do I send it back to?

Please get in touch with us & we will provide you return form which will include all required details.

How long will it take?

Approximately 2 working days.

Is there a charge for this?

A free clean and polish are complimentary on the first occasion you return your ring to us. There will be a small charge of £20 thereafter.