Returns
How can I return or exchange my order?
We understand when
buying online means you aren’t able to view the product before purchase. We
offer all our customers 30 days right to cancel the order for a full refund. You can return your order
within 30 days of receipt for a full refund or an exchange for another item.
When you return an order we will issue your refund immediately, or arrange for
an exchange for another item of your choice (the value does not need to be
same, as we will either refund you/take payment for the difference). Please
refer Return Form & Return Policies for further information.
Does the ring come with any guarantee?
All orders purchase from us comes with a lifetime guarantee for any manufacturing faults that occur.
Do you accept returns on Laboratory Certified Diamonds (GIA / IGI)?
We do not accept returns on for any laboratory certified diamonds (unless the diamond is sold under special circumstances).
Will there be any charge for the repair work?
Provided there is no
sign that the item has been accidentally damaged by you in some way, almost all
repair work will be free of charge. If you have damaged the ring we will still
repair it but there may be charges involved. These will be explained to you before
any work is carried out and charges are very minimal in most cases. If a stone
has become loose in the setting this will be rectified completely free of
charge, provided there is no sign that you have damaged the ring.
How long will it take?
Usually, we can rectify
any problems within 5-7 working days but this does vary depending on the
individual item and repair work that is involved.
Do I need to return any paperwork with it?
Please just use the
form provided and do not send in your valuation document or other
certifications with the item. Please just ensure the item is secure in its
original box if possible.
Where do I send it back to?
Please get in touch
with us & we will provide you return form which will include all required
details.
How long will it take?
Approximately 2 working days.
Is there a charge for this?
A free clean and
polish are complimentary on the first occasion you return your ring to us. There
will be a small charge of £20 thereafter.